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Fidelity Pandemic Relief Services complaints

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203 North Golden Circle Drive
Santa Ana, CA 92705 | Get Directions

(657) 226-0569

http://www.fprscorpusa.com

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Total Amount in Dispute:
$695.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fidelity Pandemic Relief Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fidelity Pandemic Relief Services

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9/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $695.00 Amount Settled: $0.00

Customer Complaint

8/9/2021

I saw on line an advertisement about a pandemic service so i contact them to get more information not realizing that this might be a scam .On the same day i cancelled the order .The amount they put on my card was a lot more than it was discussed it supposed be 125.00 for each business i have two business in New York. I been trying to get my money. Since March i been given the run around. No service was ever provided for me and i did no business with them. Resolution Sought To refund my money back on my card

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