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Fields Appliance Service Inc complaints

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7110 Edgewater Drive
Orlando, FL 32810-4193 | Get Directions

(407) 299-2040

http://www.fieldsapplianceserv...

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fields Appliance Service Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fields Appliance Service Inc

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3/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

2/8/2022

Please explain your complaint briefly but with enough details to make the situation clear. Describe any claims by the business that you feel to be deceptive, misleading or false. Tell us about your attempts to resolve this issue and what you would consider a satisfactory solution. I rented a washing machine from renter center. The washing machine broke down. Renter center sent Fields appliance to fix the washer. On the first appointment. The tech said he needed to order 4 different parts and fields appliance would call when the parts came in. Fields appliance called when the parts came in. The tech came back out and replaced the parts to the washing machine in my garage. When he finished the tech and my husband moved the washing machine in place and the tech connected the washing machine. He said he need to order a belt and Fields Appliance would contact me when the belt came in. Two days after the tech came out the washing machine flooded my bedroom hallway kitchen dinning room garage. I called field appliance they sent someone out the next day who said they found nothing wrong. But don't use the washing machine until the original tech came out. The original tech came out today 2-3 weeks after the repair. He said he found nothing wrong and still did not replace the belt he originally said still needed to be replaced. My washer has not been fixed. The damage done to my rugs and floors have not been addressed. Resolution Sought Fix my washer or replace my washer. Refund us for the rugs and flooring damaged.

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