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Fiesta Ford Lincoln Mercury complaints

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78990 Varner Road
Indio, CA 92203 | Get Directions

(760) 772-8000

http://www.fiestaford.com

Mon-Fri 8:30 am-9 pm Sat 9 am-8 pm Sun 10 am-7 pm

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Total Amount in Dispute:
$24,265.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Fiesta Ford Lincoln Mercury closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Fiesta Ford Lincoln Mercury

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8/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $21,265.15 Amount Settled: $0.00

Customer Complaint

7/26/2023

yo-yo financial scheme Payment packing/fictitiously inflated Spanish disclosure fraise Certified used car fraud Resolution Sought Refund not satisfied on my purchase for the reason of being taken advantage for little to no idea I was being prey upon

6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

Had my 2012 Ford fiesta in the shop the check engine light was on they had my car for 5 months when they delivered it the check engine light is still on I asked for receipt it took me over a month to get a receipt out of them come to find out they wrecked my vehicle while it was in the shop and never even told me this car is unsafe it shouldn't be driven on the road I paid almost $3,000 and I think they need to return my money and they should make it right with my car but I ain't taking it back I am not taking it back there again. Resolution Sought At the least return the money that I paid to have it fixed.

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