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Fifth Third Bancorp complaints

5050 Kingsley Drive, MD 1MOCOP
Cincinnati, OH 45263
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(800) 972-3030

http://www.53.com

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Total Amount in Dispute:
$1,122,405.00

Total Amount Settled:
$0.00

Complaint Experience

7%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

28 complaints against Fifth Third Bancorp closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
26 Unanswered

28 complaints against Fifth Third Bancorp

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I deposited a check into my account for $20,000. They put my account on hold for "fraud" and told me they needed a few days to verify where the funds came from which ok i understand. It been a few days then I went to go put gas in my truck and my card declined multiple times. I called them and they told me they put a block on my account and I had 3 days to bring in supporting documents. I went into the branch and did that, they says they needed up to 3 business days to review everything. It's been more than 3 business days now. Every time I call they either say they need more time or that it hasn't been reviews yet. They keep saying i will get a call back but I haven't. I've called multiple times for them to tell me the same thing. Me or my dog hasn't eaten a full meal in a week. I've had to call off of work for the past 3 days because I can't put gas into my truck. Resolution Sought I need my account unblocked asap, like immediately. I need access to my funds, I will be withdrawing all of my money after I get access to it and will not use them again.

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2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $506.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

I'll find a complaint on the fifth third Bank in sniffer Florida because I've been having problems with this Bank about my dispute and they're not even working around it talking about I have to give a police report and send my information but it was a 8-day investigation for them so they should send the papers to me so I can fill them out and send them in they're just working around they haven't gave my money I've been hospitalized and and my sugar being 758 at the time that I had just finished arguing with these people my home nurse came to my home and see me and I don't think it's right and also I called the sheriff deputies to ask what do I need to make a fraud after or whatever they call that and the officer told me what I needed to do I went to the store sniffer branch and I don't know if he's the manager or whatever but he doesn't deserve his spot every time I go to that bank he has a he gives me a face and he has an attitude he's also nasty too his employers and it's not okay and he gets a good pay for him not to do nothing cuz he doesn't resolve nothing for nobody he's always saying oh you got to call the bank you got to call the 1-800 number and I'm telling him what's the situation so he he refused to tell me send me to a female and he's giving the looks at the female and I have the deputy on the phone she has me on mute she's listening to what they're telling me what I need to ask them for for I can make a police report well I'm never going the . Resolution Sought I really want them to give me my money back my 506 that they say but the total was $534 and I'm asking for that back because that was not me also I want a fraud after that to make a police report and once I do that police report I'll go from there because there's someone changing my password my ATM card ATM pin number also I was talking to an agent on the dispute line and she asked me what was my email I gave her my email to email and also don't match I would like to know what email on there

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