Fifth Third Bancorp complaints

I opened a checking account with fifth third bank online with a opening bonus attached... when I opened this account I was in the process of moving out of state once I arrived at my address on the first of July I informed fifth third bank a few days late I had moved and needed my debit card shipped to new address they informed me they couldn't update my address over the phone so I then ask a representative to help me access my online account they then informed me I need my debit card to access my account I tried to explain im disabled and have issues walking and can't come into the bank . Long story short I had to wait for my health to improve to go into a bank location and the nearest branch was in Frisco tx that location can't give you a debit card they can only update my address so my the time is finally received my card and update my bank info with my employer it will be i day to late if even one of the representative i spoke with would of actually tried to assist me and help i wouldn't be missing out on a bonus I don't think it is far to any disabled customers Fifty third bank has i spoke with at least three different employees for help Resolution Sought I would like to spoke with someone about rectifying the issue

Read More

Read More

I went into a Fifth Third location bank in Charlotte, North Carolina on JM kind Boulevard bank teller two apparently racially profile me because I'm black didn't give me the option to cash my check and marked it to have a hold on it upon calling customer service. I was informed that this is incorrect and all the branch manager had to do was call over to verify the check the branch manager dude reach out, but keeps telling me he can't get anybody on the phone to verify a check at another bank that makes no sense again I wouldn't be having any of these issues if it wasn't for teller two at the location she didn't give me the option to cash the check then she put the hold on it and when I called customer service, they said that it was due to the check having insufficient funds from the sender, which is incorrect because this is due to a settlement for a car, accident contacted the lawyer who issued the check they checked with the check and the bank issuer Fifth Third have cash. The check checks has paid out when I checked my account again there's no posted information. There's nothing about the check being posted to me so I called again and was given the run wrong again and being told that this check has a hold on it that's over three days and no one's offering me any resolutions for simply calling over to the other bank to verify the funds in the account. Because Fifth Third and its employees are doing fraud or money laundering and trying to cover it up by racially profiling Bl Resolution Sought I would like transparency and accountability to why that employee felt. She had the power to do this and I would like to know actions regarding the next steps in your companies accountability I am interested in in speaking with council regarding this

Read More

Read More