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Fifth Third Bancorp complaints

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5050 Kingsley Drive, MD 1MOCOP
Cincinnati, OH 45263 | Get Directions

(800) 972-3030

http://www.53.com

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Total Amount in Dispute:
$161,081.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Fifth Third Bancorp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
13	Unanswered

14 complaints against Fifth Third Bancorp

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3/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,568.05 Amount Settled: $0.00

Customer Complaint

2/26/2026

Feb 11, 2026 opened an account in order to cash a social security check. Deposited 5000 in checking and 568.05 in savings. Was advised the funds would not be available until next day. Next day withdrew 4000 with the SAME CREDENTIALS AS WAS OPENED WITH. No problem. Feb 23, 2026 attempted to withdraw additional 400 and was told the account was frozen. Was told the addresses did not match on ID --- which was from AZ --- and which he knew at the time he opened it and said he would "take care of it" not to worry. I gave further proof at that time of address with a letter from social security, and a letter from Michigan DHS. Then was told that they had to verify the social security check! My name, along with my caregiver's name and the MI address were on the front of that check. What are they verifying? Allegan Resolution Sought Release my monies from both accounts and close them out.

3/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/21/2025

We (account owner-- account number 7907930122-- person with a disability) Anne Marie Dinten (state contracted supoort for people with disabilities) and Ryan Krampitz (State of Florida registered provider for people with disabilities) arrived at 5/3 bank at 1 pm in order to order a new debit card. Mr. Byrd's supports have been trying for mobths to order a new debit card for him and with him present at no avail. I, Ryan Krampitz, arrived at the branch and attempted to assist Mr. Byrd with ordering a new debit card. Mr. Byrd does not use words to communicate but he is able to communicate through hand gestures and basic sign language (non-traditional). Alvina Miller, did not accept the interpretations from Mr. Byrd, so i provided him assistance to communicate. I explained the situation and asked for a reasonable accommodation so that i could translate for Mr. Byrd. Alvina Miller refused to provide a reasonable accomodation for Mr.Byrd and instead demanded documentation proving his disability and proof of representative payee. I drove back to my office and retrieved the requested information. Upon my return with the docunetation requested. ALVINA MILLER still refused to allow Mr. Byrd access to his personal account. I explained to Alvina Miller that she was in violation of ADA (AMERICAN WITH DISABILITIES ACT) and thar she was violating his rights by not allowing him access to funds that he would normally use to purchase food and personal items. Instead, she Resolution Sought Return and relinquish Mr. BYRD's funds to him

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