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Final Clean Express complaints

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3225 Bob Wallace Avenue SW, Suite J
Huntsville, AL 35805 | Get Directions

(205) 329-4952

http://finalcleanexpress.com

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Total Amount in Dispute:
$12,765.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Final Clean Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Final Clean Express

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,465.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

Not sure how this company is still business. Reading the reviews it looks like our company was not the only one who has been scammed by them before. Do your research before performing any services for them. Resolution Sought Pay the outstanding balance

12/12/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

I was contacted by Ashley McCann from Million Dollar Cleaning Subs/Final Clean Express on 8/8/21 and asked if I would be interested in performing a final clean at a Bath and Body works in Las Vegas. I accepted job and received Purchase Order. We made 3 trips…8/16/21, 8/23/21, 9/2/21. The general contractor, Pinnacle Construction, was very pleased with the work we did. I sent the invoice on 9/3/21 and followed up with a call to Ashley. She stated that payment will be sent out within 14 days. As of 11/12/21, payment has t been received. I have not been able to contact Ashley nor anybody from Final Clean Express. Phone numbers have been shut down. Their website, Finalcleanexpress.com has been shut down. Resolution Sought I would like to get paid for work performed.

Company Response

11/30/2021

Payment was sent by cashier's check on November 22nd to Brights Cleaning. I will check the tracking number which I thought was sent to them. Thanks

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