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Final Destination Moving Company complaints

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3511 Lost Nation Road Suite 104
Willoughby, OH 44094 | Get Directions

(440) 340-1711

http://www.finaldestinationmov...

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Final Destination Moving Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Final Destination Moving Company

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7/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

6/7/2021

I hired this moving company to move me on Wednesday the drivers were moving really slow. I kept asking then to take more than one box at a time this should have only took them a hour but instead it it turned into a 5-6 hours. they knew all I had well they went out for drinks the night before so that is there excuse for the time it took I was told that it would take betwy 1-3 hrs that was only at the place I was moving from so I was told it would cost 405.00 so that is what I paid them then some idiot name tom telling me that I owe more I said no I do not your driver's were hung over so also the couch could not get through the door so they say they would return it but now tom says he is keeping my couch so I know that it is against the law u cannot take some ones belongings Resolution Sought Return my couch

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