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Final Drive Auto Sales complaints

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8160 Molly Pitcher Highway
Shippensburg, PA 17257 | Get Directions

(717) 532-8832

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Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Final Drive Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Final Drive Auto Sales

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9/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

8/17/2022

I bought a car from Final Drive and within 24 hours of having car the brake caliper bolt broke leaving me along side the road. After that got fixed on day four of having the vehicle I was stuck again because the fuel pump went out. I had to go for a week without a car until that got fixed because the company won't even give me something in the meantime of all this. Now since fuel pump is fixed the vehicle now needs a new battery because it will not hold any charge. The company will do nothing to help make things right and I strongly think something needs done. I know another person that got a car from them and within a week engine blew up and they did nothing to help her. I bought my car august 2 2002 and have gotten to drive it 3 days. Resolution Sought I would like a complete refund or them to at least give me a rental car until the car I bought gets fixed completely by a dealership that my warranty covers that I paid $2,000.00 extra dollars for.

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