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Financial Asset Management Systems, Inc. complaints

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665 Molly Lane, Suite 110
Woodstock, GA 30189 | Get Directions

(678) 937-5100

http://fams.net/

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Financial Asset Management Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Financial Asset Management Systems, Inc.

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7/2/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

3/10/2023

I has my medical account automatically sent to this collection agency last year. When I first spoke to them I informed them I had nor received a bill from Emory Healthcare for this balance due. The collection company put me on a monthly payment plan of $106.62. The collection company sent me a statement monthly with a invoice. I do not get the invoice. I am not on autopay. I have requested an invoice be sent numerous times so I can pay. Need assistance with company mailing out invoice. Please. Thank you Resolution Sought Get monthly invoice sent to me

Company Response

6/20/2023

Financial Asset Management Systems, Inc. (FAMS) received your complaint. Thank you for bringing this matter to our attention. We are committed to resolving this matter promptly and to ensure that you receive the requested documentation to fulfill your payment obligations. We have re-enrolled your account to receive monthly notifications at the email address provided above. If this information requires updating, please contact a FAMS representative at 1-866-637-6196 and we will gladly assist you.

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