Complaints for Financial Rescue Services in Burbank, CA

413 North Varney Street
Burbank, CA 91502-1733 | Get Directions

(866) 979-7377

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases, the complaint allegations are very serious.

Complainants generally allege unfullfilled contracts. Most customers report creditors are not paid or are not contacted by the company. Some customers complain they continue to receive collection calls, and in some cases are advised by creditors that they are unable to contact FRS. Other clients allege they are sued in court, had to file bankruptcy, or, their balances increased due to fees and interest while waiting for debts to be settled. Most customers request refunds.

The company responds to some complaints by denying most refund requests based on the complainants not accumulating sufficient funds to pay creditors, or that significant work was performed to justify fees. In a few cases, the company did issue full or partial refunds. The company addresses other complaints by denying refund responsibility to the client as it operates as a sub-contractor, and it received no money directly from the complainant.

Complaint Closing Statistics

0 complaints against Financial Rescue Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Financial Rescue Services complaints