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Find A Pet complaints

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24515 Katy fwy #600 Katy Texas
Katy, TX 77494 | Get Directions

(832) 665-0292

https://findapetusa.com/

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Find A Pet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Find A Pet

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12/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

11/7/2024

Puppy was sold to me and found out after vet visit that he had a chest infection. They sold him to me under false advertising. They told me he had allergies. Vet that saw him before he was sold to me said it was congested and sent him home with meds but those meds are not what was sent with me home by vet. I went to vet they sent me to and they said he was sicker than they told me and gave me new meds to get him well. They vet also told me that another pet came in that same day from their location in Humble Texas with a parasite. So they sold another sick pet at another location. Resolution Sought I would like a refund or some money from purchase.

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