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Find Auto Parts Online complaints

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42882 Truro Parish Drive Suite 206
Ashburn, VA 20148 | Get Directions

(720) 738-1735

http://www.findautopartsonline...

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Total Amount in Dispute:
$585.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Find Auto Parts Online closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Find Auto Parts Online

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10/25/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $585.00 Amount Settled: $0.00

Customer Complaint

9/16/2021

Chevy customer service no warranty on the return parts are no refund. I've been trying to get it for the last 10 weeks. I did not receive merchandise Resolution Sought Give back my money

Company Response

10/13/2021

We have already Initiate and Refunded the money to the customers account, as he is not happy with the services we have provided.

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