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Findlay Honda Henderson complaints

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933 Auto Show Drive
Henderson, NV 89014 | Get Directions

(702) 568-3500

http://www.findlayhondahenders...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Findlay Honda Henderson closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Findlay Honda Henderson

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11/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/3/2023

I purchased a new 2023 Honda accord and was suppose to receive weather mats and window tinting and wheel lock. I never received the weather mats, the tint was peeled and scratched and the wheel lock package was open and missing items. My salesperson Kevin was aware on the date of purchase and told me to return to receive the items but when I called he was on vacation for a month according to him and I spoke with the managers of the internet sales department and never received a resolution and it has been 3 months. I took the car in for the tint to be replaced but the tint was not done and the service manager stated he was in a meeting so he was mot able to check to see if the windows were done properly and my car was at the dealership for 10 hours. Resolution Sought Complete the service or I want to start arbitration immediately

Company Response

10/26/2023

Company states; After speaking with Ms. Gaines afterwards we were made aware that she had come back in for servicing and received the work she initially wanted that was described in her complaint description. She mentioned her window being tinted to her liking and everything was settled on good terms for both parties. Our General Manager let her know if there were any other instances or concerns from Ms. Gaines to contact him directly, so he can resolve any issues. Thank you for notifying us of this instance. Assistant Business Manager Findlay Honda Henderson

Customer Rebuttal

11/13/2023

I was contacted by the General Manager Tommy from the dealership when he received the complaint. That is when we made arrangements for me to come in and get those issues in the complaint resolved. That appointment was made and I received the wheel lock, the all weather mats and the windows were tinted. I did express that the back window tint still has some issues. The General Manager did state that I could bring the vehicle back to have that issue addressed. At this date and time, the back window still needs to be re tinted.

Company Final Response

11/15/2023

Our GSM JC is in contact with our mutual customer in regards to their concern.

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