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Fine Yeild Skin Vitality complaints

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2770 Arapahoe Road Suite 132-706
Lafayette, CO 80026 | Get Directions

(833) 204-5958

http://www.fineyieldskinvitali...

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Total Amount in Dispute:
$274.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Fine Yeild Skin Vitality closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Fine Yeild Skin Vitality

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11/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $274.43 Amount Settled: $0.00

Customer Complaint

10/16/2023

My Master Card was stolen and used online to order Skin Care from this company twice. Once last month on the 15th and again yesterday on the 15th of October. When I contacted the company to dispute the charges after contacting my credit card company Dave. Who informed me of the 1st charge in September and that this is actually the 2nd time. The Skin Vitality company informed me that all orders are non refundable. That they're Terms and Conditions states that, and no matter what i do the refund wont happen. I didn't read the Terms and Conditions due to the fact that it's not my name, address or email, but yes, my credit card. I have had my credit card company close my account so it cannot be charged anymore and have disputed the current charge. The charge for this month is pending and cannot be disputed until it has posted to my account. Resolution Sought I would just like my money returned. It is absolutely the most respectful thing to do when you as a Representative for a company knows for a fact that the credit card owner is not the one who purchased their product.

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