Find a reputable business?

Complaints and Resolutions

Finnair complaints

Read Complaints File Complaint View Full Report

31 West 52nd Street, 12th Floor
New York, NY 10019-6118 | Get Directions

(212) 499-9000

http://www.finnair.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,015.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Finnair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Finnair

Sort by

5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,015.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

Dear Business Consumer ALLIANCE, I am writing to file a formal complaint against Finnair regarding a distressing experience I encountered during my travels on November 26th, 2023. My details are as follows: On the aforementioned date, my child and I were scheduled to fly with Finnair from JFK to Helsinki, Finland then to take the connecting flight to Tallinn, Estonia, and from there proceed to Russia. We had all legitimate necessary tickets and visas. However, we were denied the boarding under absolutely unreasonable and unlawful explanation that the border between Finland and Russia was closed . This was totally irrelevant, since our documented itinerary was not from Finland to Russia through the Finland -Russia border but from Finland to Estonia and the from Estonia to Russia through the Estonia -Russia border which was and is open. This denial created a lot hardships for my child and me, we were turned back into the night from the air port and we were compelled to purchase new tickets from Turkish Airlines at an additional cost of $1015.00. Resolution Sought My preferred resolution would be a refund for the additional expenses of $1015.00 incurred.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile