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Firestone Animal Hospital complaints

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7539 Firestone Blvd
Downey , CA 90241 | Get Directions

(562) 528-0847

http://www.firestoneanimalhosp...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Firestone Animal Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Firestone Animal Hospital

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12/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

I took my dog to this hospital for an issue. I was charged high amount of money and they did not fix the problem. They gave me a prescription for the problem. I asked for a second round antibiotic because the problem was still there and it was declined by apparently the vet. Keep in mind due to COVID two years ago. Dog parents are still not allowed inside, there for we do not have any contact or talk the the vet. The assistants take our dogs in and then they come out with a bill, with no diagnosis. We dog parents have questions that the assistant can not answer. If we the dog parents are paying this high vet bills, then we deserve answers to our questions from a professional veterinary and not a non professional medical assistant that only knows how to handle an animal. This dog hospital is conducting illegal business. How do I know if my dog was treated by a professional veterinary. Resolution Sought I would like to talk to the Firestone animal hospital veterinary face to face or return my $324 for doing nothing for my dog. The problem was not fixed.

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