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Firestone Complete Auto Care complaints

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41 North Plank Road
Newburgh, NY 12550-2111 | Get Directions

(845) 275-0831

http://www.local.firestonecomp...

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Total Amount in Dispute:
$556.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Firestone Complete Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Firestone Complete Auto Care

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3/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $556.22 Amount Settled: $0.00

Customer Complaint

3/1/2024

I had appt 8 am for have my engine light inspected/fixed and they held my car for 5 hours and I was told the labor was 516 for them to find the problem. They called me and to me that they might be able to fix my car for a total of 2993.84. I told them no I can't afford that and I was coming for my car. I was told I would have to pay 556.22 to get my car. I questioned why I had to p ay 556.22 when nothing was fixed. I was told bc it was 3 hours for labor.. I returned to get my car and it took 20 minutes foe them to give me back my keys after they made me pay the 556.22. I then took my car to another mechanic and it took him 20 minutes and 40 dollars to tell me what was wrong with my car Resolution Sought I am widow and struggling I was out of work sick. All my bills are behind. I can't afford for them to just take my money and take advantage because I'm a black woman.

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