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First Advantage complaints

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PO Box 105292
Atlanta, GA 30348-5292 | Get Directions

(800) 845-6004

http://www.fadv.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Advantage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Advantage

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4/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2025

These are the back ground check people . They have made it impossible for anyone to dispute there charges. First of all my charge is from 13 years ago and they have an assessment spot where you can dispute and like plead your case because their summary I'm not ok with. They said I was a threat to the community. And I have totally changed my life I paid my debt to society. I completed 500 hour drug abuse treatment program I been enrolled in college for 2 full years and get really good grades. So I'm not a threat to the community but I have a letter from me and one off teachers but this is a flawed company because the spot where I'm supposed to get to it doesn't work. The email address they gave me doesn't work everything gets mailer Damon so if it's happening to me how many other people has it happened too. I called there Friday and was on the phone for an hour with them they made a ticket. For the tech team. I called today and the guy send me an empty email and said he was gonna get ahold of the people I talked to Friday nobody's ever called me back. This is gonna be the reason I don't get the job they make it impossible for you to defend yourself . There system does not work the email doesn't work so the person who has to show all the things they've done just still looks like a criminal and that you don't care enough to fill out the assessment that they make impossible to get to. This is way wrong and I'm not letting it go. Resolution Sought That they make it easy for people to defend the resolve and who are they to be able to say I'm a threat to the community because I did drugs 13 years ago. They were only supposed to go back 7 years ago. My teacher wrote such a nice character letter for me. I've gotten all kinds of certificates to better myself and I need open class action law suit against them because Walmart isn't going to hire me if they think I'm a threat to society. I'm almost 52 now I'm a grandmother. They are wrong .

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