Complaints for First American Home Loans, Inc. in Orange, CA

1748 West Katella Avenue, Suite 204
Orange, CA 92867 | Get Directions

(714) 744-2000

http://www.firstamericanhomelo...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of allegations relating loan modification contracts. Some complainants allege the company fails to honor their money back guarantee which was allegedly offered in connection with loan modification contracts. Other customers complain they have been waiting excessive time periods for a modification with no word from the company on the status of their case. In a few cases complainants report the company makes unwanted solicitation calls to their home which they are unable to have stopped. ~~The company responds by suggesting a contact person for resolution or by providing explanations for delays. Allegations concerning inability to obtain refunds based on non-performance of loan modifications are generally not addressed.

Complaint Closing Statistics

0 complaints against First American Home Loans, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

First American Home Loans, Inc. complaints