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First American Title Lending complaints

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4760 Jonesboro Road Suite B
Union City, GA 30291 | Get Directions

(770) 892-2044

http://www.firstamericantitlel...

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Total Amount in Dispute:
$2,018.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against First American Title Lending closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against First American Title Lending

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8/3/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,018.00 Amount Settled: $0.00

Customer Complaint

6/17/2021

I borrowed $2018.00 in April of 2018 and have been paying on this never missed a payment because she didn't get a payment this month she is texting that. They are going to file a police report to have it picked up. for the past year and a half she has taken it out of my husband social security account without authorization and have not even sent a receipt for it I have already paid 8713.00 she is now saying my payoff is 2646.00 on a 2018.00 loan this should be against the law for a company to charge this amount. Resolution Sought They should give me my title back and the difference back this was a rip off place

Company Response

7/22/2021

The complainant entered into a title pawn transaction, which is regulated under the Georgia's Pawnbroker's Act. It is a 30-day transaction. I, on behalf of First American Title Lending of Georgia, LLC, have attempted repeatedly to contact the complainant to discuss and address her concerns. On Wednesday, July 21, 2021, I sent a letter addressed to the complainant and her husband, which I sent via 2nd Day Federal Express Delivery with direct signature required. I sent an email to the complainant on that same date via email to notify her that I would be sending a letter to her at the address she provided to the Better Business Bureau when she filed her complaint. The complainant did respond to this message, which was the first direct response I received from her. We have provided further details in a prior complaint she filed with the Better Business Bureau, and the complainant was not satisfied with the Company's response. To facilitate a resolution of these issues, I am willing to discuss with the complainant and hear her concerns directly. Sincerely, Corporate Counsel

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