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First Auto Sales complaints

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152 West May Street
Winder, GA 30680 | Get Directions

(678) 963-9826

http://www.firstautosalesga.co...

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Total Amount in Dispute:
$5,586.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Auto Sales

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,586.20 Amount Settled: $0.00

Customer Complaint

3/3/2023

I purchased a car from this business and the car had a blown head gasket causing it to need a new motor. The business did inform me that the car had a blown head gasket. I did not find out this issue until a mechanic looked at the car and told me that it needed a new motor. I feel that they should have been more responsible with the details of this car and informed me as a consumer. I would have never purchased this car if I knew it had a blown head gasket. Resolution Sought I would like to get my money back so that I can get me a reliable car to use for work.

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