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First Bank of Ohio complaints

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PO Box 190
Tiffin, OH 44883 | Get Directions

(800) 570-5704

http://www.firstbankofohio.com

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Total Amount in Dispute:
$8,164.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against First Bank of Ohio closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against First Bank of Ohio

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10/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

10/7/2024

I purchased a dirt bike in Brecksville, Ohio. I was given a bill of sale. When I went to get the title with my BOS and vin I learned there was a lien on the dirt bike from the original owner, not the seller. I contacted the bank/lien holder and tried working with them for months with no resolution. The seller (after the bank coerced/gave me an ultimatum to file a small claims suit (and helped me in doing so by finding out where to file and what to write in my complaint) at Garfield Heights Municipal Court against the seller that I eventually motioned to have dismissed) offered the bank $3500 to settle. I found a previous case from 2022 where the bank had tried to sue the original owner. At that time the loan amount was $2k (plus interest and late fees) and the bank valued the dirt bike at $3565. The $3500 offer from the seller was $1500 more then the loan amount that was due in 2022 (it's now apx $4700) and $65 less then what the bank valued the bike to be at 2 years ago. The bank refused the offer. The bank stated I could accept the $3500, they would give me a $400 credit and then I could pay the remaining $7xx. After doing some research I did not respond to that email and the seller was no longer willing to pay the $3500 after the bank refused the offer. I have 400+ pages of documentation/evidence (texts, emails, voicemails) of debt collection (a debt that's not even mine) laws that the bank violated. Resolution Sought Release the lien and reimburse me for my cost of action.

12/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $164.07 Amount Settled: $0.00

Customer Complaint

11/22/2021

Inaccurate Information in the form of Past Due Notices On Past Due Amounts. Remit Totals(Late Fees) Are not to date totals. Result in more fees. Resolution Sought Independent auditor

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