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First Capitol Property Management complaints

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48 South Main Street
Manchester, PA 17345 | Get Directions

(717) 779-9833

http://www.yorkpropertymanagem...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against First Capitol Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against First Capitol Property Management

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5/15/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

2/23/2022

First this is not just a rental, it is a lease purchase and if we couldn't buy within said time frame it would revert to month to month lease. The lease that we signed was never given to us and the lease they are showing is NOT what we signed. Property management company lied on application for government assistance, filed for Eviction at a lower level court not once but twice, submitted arrears to collection agency and didn't notify them when they were paid $15,000 by ERAP program. They have now taken it to county court on the basis of owing money for court cost and late fees that should have been submitted to ERAP. We have to carry extra insurance because house has solar panels, but the owner controls everything, which allows him to get the monies generated. Resolution Sought Either allow us to stay and wipe the amount they are saying we owe that we don't or give us our money back with interest so that we can move because they have done NOTHING as far as repairs needed because "we are buying". We have had to do what is needed. They ruined my credit score so we can't get a mortgage now.

Company Response

4/11/2022

This issue is currently going through the legal process and litigation. We are not going to supply information on the case until it is completed. This individual filing the complaint has not paid her rent.

Customer Rebuttal

4/23/2022

Consumer states; That is correct it is now going through court but that is because we didn't purchase the home in the time they wanted us to so they are charging $160+ per day for "hold over" and tried to take it thru the wrong courts not once but 3 times and expects me to pay for the legal fee for filing it incorrectly. This rental company is nothing but a rip off and has been since the beginning!

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