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First City Cars and Trucks complaints

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16 Milton Road
Rochester, NH 03868 | Get Directions

(603) 332-0540

https://www.firstcitymotorsale...

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Total Amount in Dispute:
$21,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First City Cars and Trucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First City Cars and Trucks

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $21,000.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

I bought a vehicle with the impression it was in good working order, it is a 2017 Jeep Laredo with 64,000 miles on it , I had it for just under a month and there is something wrong with the engine, they found oil in the radiator. They said they won't take it back and even though I bought a warranty it may not cover it. When I went there I explained I needed a reliable vehicle as my daughter passed away and I adopted my 3 grandchildren ages 7-8 and 14 I am a 64 year old grandmother living on social security. I wondered if I can get some help. They won't lend me a car until they find out about my car and told me to rent a car probably for 3 weeks. I haven't made the first payment on this vehicle. Resolution Sought I would like to get my money back, I put 4500.00 down and have a bank loan for the rest. Make these people accountable and stop ripping off people.

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