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First Class Auto Sales LLC complaints

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1228 South Dickerson Road
Goodlettsville , TN 37072 | Get Directions

(615) 992-3147

http://www.firstclassautosales...

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Total Amount in Dispute:
$18,553.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Class Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Class Auto Sales LLC

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6/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $18,552.87 Amount Settled: $0.00

Customer Complaint

5/13/2021

Sold me a car that had been total out and never told me. When I asked for car fax would never give it. I found out my car was totaled out because I called KIA to see when my warranty on it was up because they told me I still had a factory warranty. Kia said it has no warranty because it had been totaled. I would have never pay that for a total out car an they never told me me it was totaled. That explains why I got the run around when I asked for the car fax. Resolution Sought I'd like a car that had not been wreck an total out an for them to pay me to lying an let the public know that they sale wreck damage car I have all kind of issue with car now I'm pay out of pocket to get fix an it not right if they were honest from jump I'd went else where an got my car an id like to personally name the manager because he treat me be cause I told the finance company there was issue with the car an he yelled an scream tell me he was gone keep my down payment.

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