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First Class Building Maintenance Inc complaints

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2020 Durand Street
Saginaw, MI 48602 | Get Directions

(989) 752-7354

http://www.fcbminc.com/first-c...

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Total Amount in Dispute:
$100,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Class Building Maintenance Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Class Building Maintenance Inc

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11/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

10/10/2024

Terrible Experience – Avoid at All Costs! I had an awful experience with this company. I paid for construction and maintenance services that were never completed. After taking my money, they completely disappeared. When I tried to contact them to resolve the issue, they blocked me on every platform the moment they realized it was me. This is beyond unprofessional and feels like a scam. Do not trust this company with your time or money—they are completely unreliable and will leave you high and dry! Resolution Sought Refund, close the business because they'd have done a lot of damages to others and wont be able to fight them back, this is really bad and shouldn't be allowed in the usa. The ceo is from latvia I don't know how they do business over there but this shouldn't be allowed in the usa.

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