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First Financial Bank complaints

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255 East 5th Street
Cincinnati, OH 45202 | Get Directions

(937) 610-9320

http://www.www.bankatfirst.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Financial Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Financial Bank

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

I tried to deposit $250 on 1/24 & the ATM froze without the money being put in my account. So, I called & spoke to someone & explained I was depositing this money to avoid being overdraft by payments that were scheduled to come out automatically & I was told they would email me a dispute but it could take up to 10 business days. In regards to these auto draft items I mentioned, she said I could just go through the line & get the $250 back bc I had overdraft protection up to $700. She then stated my account balance would be wrong & it will say overdraft but "not to worry until the dispute was resolved bc the late fees would be forgiven & once the refund was issued. Now it's been 10 business days, & I still have not received my $250 in my account & as a result, of following their advice I have also been charged with 11 overdraft fees totaling $385. I called for the 3rd time today and was told I would only be refunded for the first occasion when I took the $250 out. I have never had this happen & did what I was told. I wouldn't have even known about the overdraft protection & would have just waited for the resolution if I wasn't told to take the steps I did. It was not my fault the ATM took my money & I would've never allowed it to stay negative for that amount of time if I wasn't assured I would not be penalized for their equipment malfunctioning. The woman I talked to today also told me I couldn't talk to the person that made the decision to only credit the 1 overdraft fee. Resolution Sought I would like the $250 put back in my account & the $385 in late fees forgiven as promised when this all began.

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