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First Financial Resource complaints

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492 Old Connecticut Path Suite 101
Framingham, MA 01701 | Get Directions

(800) 747-2302

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Total Amount in Dispute:
$2,270.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Financial Resource closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Financial Resource

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4/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,270.00 Amount Settled: $0.00

Customer Complaint

2/26/2026

I am filing a formal complaint regarding the conduct of First Financial Asset Management in connection with a collection account arising from alleged ambulance services provided by PrideStar EMS. At the time of the services, I had active health insurance coverage. Despite this, the medical provider failed to properly submit and process the claim through my insurer. I was never provided with proper billing statements, itemized charges, or clear notice of any patient responsibility. Without ensuring accurate insurance adjudication or providing lawful notice, the account was placed with First Financial Asset Management. First Financial proceeded to report a derogatory collection account to the credit bureaus, causing significant damage to my credit profile, including an approximately 100-point drop in my Experian credit score. The reported balance is disputed and appears unreliable due to unresolved insurance processing issues and the absence of proper billing documentation. Reporting a debt under these circumstances raises serious concerns regarding the accuracy, validation, and legal basis of the collection activity. I request a formal investigation into the reporting and collection practices associated with this account. Resolution Sought respectfully request: Immediate investigation of First Financial Asset Management's collection and credit reporting practices related to this account. Verification of the legal validity and accuracy of the alleged debt, including: Proof of proper insurance billing and claim adjudication Itemized billing records Documentation establishing my legal obligation Deletion of the collection tradeline from all consumer reporting agencies if the debt cannot be fully validated and verified as

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