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First Help Financial complaints

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160 Gould Street # 100
Needham, MA 02494 | Get Directions

(866) 343-4345

http://www.firsthelpfinancial....

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Help Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Help Financial

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11/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/15/2025

I am writing to file a complaint regarding the unprofessional handling of my vehicle title transfer by First Financial Finance Company. I have been receiving conflicting information and delays in getting my title properly switched over to West Virginia, which has caused significant frustration and inconvenience. Originally, my loan was financed through Friendly Finance, who sold my account to First Financial in December 2023. Despite the loan transfer, the vehicle title remains in the name of Friendly Finance. This has prevented me from completing my registration and title transfer in West Virginia. I contacted First Financial and spoke with a representative who provided the necessary information via email on what steps were required to complete the transfer. However, I was never informed that the process would take six to eight weeks. If this information had been disclosed upfront, I could have planned accordingly. Resolution Sought At this point, all I need to resolve this matter is either a letter from First Financial Finance Company confirming that they are the current lienholder/finance company on my vehicle, or for them to immediately update the vehicle title with the State of West Virginia. The West Virginia DMV has confirmed that either of these actions will allow them to process my title and registration correctly. However, despite my repeated attempts to obtain this documentation or have the title corrected, First

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