Find a reputable business?

Complaints and Resolutions

First Insurance Corporation complaints

Read Complaints File Complaint View Full Report

1106 Monroe Street
Carleton, MI 48117 | Get Directions

(800) 738-1942

http://www.finscorp.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against First Insurance Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against First Insurance Corporation

Sort by

12/27/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/18/2021

It been over 2 months FIC agent Mr. Tyler Spear have not send Colonial Penn Policy back to owner Mr. Spear did not respond to Ms. Brown calls nor letters. Ms. Brown call management someone Mr. Spear report to and no return call back from management. Resolution Sought I would like First Insurance Corporation to return Ms. Brown (Policyholder) insurance policy under Colonial Penn Ins Company

Company Response

12/15/2021

The management team at First Insurance Corp reached out to Ms. Brown to see how we could best answer her concerns. Ms. Brown primarily wanted a copy of her old policy because she decided not to move forward with the application that she had submitted through Tyler. FIC had Tyler follow up with the client and called Colonial Penn with Ms. Brown to send a duplicate policy to the client. The client and Tyler were on hold for quite awhile and Ms. Brown stated that she would just call them later and request the duplicate policy. Ms. Brown called FIC a few days later and relayed to the management team that everything was resolved with Colonial Penn with them sending her a duplicate copy of her policy. The management team also made a follow up call to Ms. Brown again to ensure everything was taken care of, but only reached her voicemail. We are open and wiling to help her with anything she needs moving forward.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile