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First Mid Bank & Trust complaints

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455 North Main Street
Decatur, IL 62523 | Get Directions

(217) 429-8708

https://www.firstmid.com/locat...

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Total Amount in Dispute:
$1,010.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against First Mid Bank & Trust closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against First Mid Bank & Trust

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2/4/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,009.84 Amount Settled: $0.00

Customer Complaint

1/7/2025

I have contacted First Mid Bank And Trust multiple times asking them to send me "MY" money ($1009.84) that was in an account ending in 7764,that they closed without permission,I asked the bank located at 455 N.MAIN ST., Decatur,Illinois to send the check "Directly" to me.This has been ongoing for months. I still haven't received my check. Resolution Sought Send me "MY" money in a check for the amount of $1,009.84 DIRECTLY to me, IMMEDIATELY!

Company Response

1/23/2025

Thank you for the opportunity to assist Ms. Grimes with her complaint filed with Business Consumer Alliance regarding her deposit account. First Mid Bank & Trust records indicate that on September 14 2022, Ms. Grimes signed an account closure letter to keep her dormant account from being as escheated, and requested the funds be mailed to her. The cashier's check was mailed to her by certified mail on September 27th, 2022. Records indicate that the United States Postal Service (USPS) sent Ms. Grimes a first notice to pick up the letter on September 30th, 2022, and the second notice on October 5th, 2022. With the letter not being claimed, the USPS returned the letter to First Mid Bank & Trust on October 15th, 2022 as unclaimed. A review of all documents shows a cashier's check was mailed to the correct address as indicated in Ms. Grimes complaint. A further review of bank records indicates that no contact was received from Ms. Grimes until the bank received a complaint in December of 2024. First Mid Bank & Trust has responded to all complaints filed by Ms. Grimes either directly with First Mid Bank & Trust or through any institution she has utilized to file a complaint. First Mid Bank & Trust has made numerous attempts to contact Ms. Grimes by phone to assist her in resolving this matter. First Mid Bank & Trust has sent numerous letters directly to her notifying her of these attempts and informing her that as a precaution, first Mid Bank & Trust needed to contact her to confirm her identity, and to please contact the bank. To date, Ms. Grimes has not contacted the bank. To resolve this matter, first mid bank and trust will mail a replacement check via the United States Postal Service by registered mail. The United States Postal Service states they will delivered to the residence and Mrs. Grimes will need to sign for the letter if no one is home then the United States Postal Service States a notice will be left and Ms. Grimes will need to come to the post office to pick up. First Mid Bank & Trust followed all banking regulations regarding this matter. Sincerely, Director of Regulatory Compliance First Mid Bank & Trust

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