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First Premier Bank complaints

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PO Box 5524
Sioux Falls, SD 57117 | Get Directions

(800) 987-5521

http://www.mypremiercreditcard...

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Total Amount in Dispute:
$6,808.00

Total Amount Settled:
$0.00

Complaint Experience

16%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

19 complaints against First Premier Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
3	Refusing to make an adjustment
13	Refuse to adjust, relying on terms of agreement
0	Unanswered

19 complaints against First Premier Bank

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7/3/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $527.00 Amount Settled: $0.00

Customer Complaint

6/12/2025

This is my third complaint regarding practices and fees from First Premier. Closed account in Feb 2025 due to excessive fees and undisclosed charges. Requested reopened in May 2025, account reopened, limit raised to $500, assessed annual fee, $45, assessed $25 for limit increase. I was charged 17 $8.00 fee on $25 transaction to an online casino. Not charged previously for these types. Told it is in disclosure. Fees assessed monthly interest, misc $6.25 and other fees.I believe these fees are grossly inflated and excessive. I was charged $25 to increase limit and then charged fees that added up to the increase. Very deceptive and never resolves issues. Resolution Sought I request refund of at least 10 @ $8.00 and $45 annual fee. I also request this account closed asap.

Company Response

6/20/2025

We responded directly to Beverly Sincerely, Office of the President Business Communications PREMIER Bankcard, LLC PO Box 5114 Sioux Falls, SD 57117-5114 (AE) (15462) PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.

4/28/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15.28 Amount Settled: $0.00

Customer Complaint

3/26/2025

Last couple months I have been making my payment on time this company will say I didn't make my payment and charge me outrageous interest fees I'm not currently using the card I am making my payment on time thier ripping people off Resolution Sought I would like them to stop taking advantage of innocent people! I've had a horrible experience with this company thier suppose to help have been stealing from me!!

Company Response

4/16/2025

We responded directly to Caroline Waite. Sincerely, Office of the President Business Communications PREMIER Bankcard, LLC PO Box 5114 Sioux Falls, SD 57117-5114 (ko) (14884) PREMIER Bankcard, LLC is a registered Member Service Provider for First PREMIER Bank.

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