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First Progress complaints

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PO Box 9053
Johnson City, TN 37615 | Get Directions

(866) 706-5543

http://firstprogress.com

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Total Amount in Dispute:
$539.00

Total Amount Settled:
$300.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against First Progress closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against First Progress

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3/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $239.00 Amount Settled: $0.00

Customer Complaint

2/15/2023

They took nearly two months to send my card only to place a hold after 12 hours and two transactions. Literally no one cares to help with a resolution the customer service is ridiculous and the business practices are even worse. They take no qualms with taking your money. Resolution Sought I want my money back at this point. I wanted to build my credit but not with them. I truly hate this company and they're making more money just by taking peoples money and charging ridiculous fees constantly.

8/31/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $300.00 Amount Settled: $300.00

Customer Complaint

8/5/2022

I had a secured credit card with a deposit of 300.00 that I canceled one month ago and they refused to refund my deposit Resolution Sought Refund my deposit

Company Response

8/30/2022

We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist. On August 10, 2022, we issued a credit balance refund check for $300 to the address on file, the same address found within the complaint. The complainant should allow 7-10 mailing days to receive the check via USPS. If there are any additional questions or issues, the complainant may of course contact our Customer Service Department at (866) 706-5543 during our hours of Monday to Friday, 9 am to 9 pm Eastern Time, or Saturday, 9 am to 5 pm Easter Time. Sincerely, First Progress

Customer Rebuttal

8/30/2022

I received a check in the sum of $300 as requested.

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