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First Rate Haulage complaints

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675 West Peachtree Street, NW Office 101
Atlanta, GA 30308 | Get Directions

(678) 810-0815

http://www.firstratehaulage.co...

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First Rate Haulage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First Rate Haulage

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2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

I was hired by this company, they scammed me by telling that i would receive gift packages and reroute them. I received my first package an sent it off but noticed ups kept coming to my home asking for the package. I contacted the admin and he gave me a bogus response, i challenged him on what this job does and the details and he once again told me not to worry he would take care of everything on the back end. The position is called SHIPPING COORDINATOR, but it's not do not fall for the scam! I'm upset bc they have all of my information and won't answer or return my calls and now the date of payment they never paid me which led me to realize id been scammed. Resolution Sought Shut them down please, I'm pregnant and have to provide for my children and now I'm back at square one with this job search.

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