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First Realty Group, Inc complaints

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431 South Main Street
Franklin, OH 45005 | Get Directions

(937) 435-5000

http://www.1strealtygroup.us

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against First Realty Group, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against First Realty Group, Inc

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7/25/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

Have an ongoing issue with a Ms. Vickie... She is very unprofessional & disrespectful... Several times she has tried to send someone to the home where My child & I, reside, without a proper notice... Whether it's a 24 hour, 3 day or 7 day notice... I have made it very clear, that I don't want anyone there, if I am not at home... If a proper notice is sent, then that would make me aware & I also can be available for that day... Ms. Vickie feels she can call & on sites send whoever to my address without A PROPER NOTICE... I have dogs & my dogs protect my home, when I am not home... She has threatened to get my dogs taken, because of I made it clear NO ONE CAN ENTER WITHOUT A PROPER NOTICE... She calls my cell phone & leave messages as if that's the proper way to do things... I am tired of her rude & unprofessional manners... Don't have a problem with anyone entering... Just leave a proper notice, so I can make myself available for that day & make sure my dogs a properly put up... Resolution Sought Do things by the book... I have rights to where I reside...

Company Response

7/13/2022

Company states: Tenant was provided legal proper notice and has been warned multiple times for her calling the office making threats. Tenant is in violation of her lease for contacting an organization other than our office management. Tenant wsa not accepting notice by text, voicemail, and/or email which is permitted by Ohio Law. This is proper notice and agreed to by our lease agreement.

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