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First to the Finish complaints

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2341 Plum Street
Edwardsville, IL 62025 | Get Directions

(800) 747-9013

http://www.firsttothefinish.co...

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against First to the Finish closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against First to the Finish

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12/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

11/5/2021

I bought a t-shirt from these folks at an expo held in Cincinnati had to look up where the business was. I was charged $40 for $30 t-shirt. I emailed them it was ignored. I called them and they claimed they had a sign posted that said it was $40 and not $30 there was no sign they offered to send a photo of the sign which doesn't prove to me it was there. They said flatly on the phone even before I ask we refuse to give you a refund you can do what you like. So I'm filing a complaint wasn't calling as much for a refund as an apology or explanation. I think people should know that this business is one that over charges its customers. Resolution Sought Refund the $10, or coupon for future merchandise, or a simple sincere apology would do.

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