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Fiserv, Inc. complaints

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255 Fiserv Drive
Brookfield, WI 53045 | Get Directions

(866) 387-5146

http://www.fiserv.com

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Total Amount in Dispute:
$14,166.00

Total Amount Settled:
$0.00

Complaint Experience

92%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

12 complaints against Fiserv, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
4	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

12 complaints against Fiserv, Inc.

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3/10/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $230.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

I have written to money network on 3 different occasions and told them I had money removed from my account while I was sleep at night. Money network has refused to reimburse my money that I have lost. Three of Money Network Mobile App has repeatedly told me that the transactions have originated in another state while I cannot prove this, because I do not have privy access to that information. Knowing that money network can see this information and steal deny the claim is outrageous. Resolution Sought I would like my money return for one and honestly I have looked and read the reviews of money network. This is something that happens a lot to the public consumer and I believe something should be done with this company as a whole

Company Response

3/6/2024

March 6, 2024 REF: CFPB: 240219-13353257 Dear Mr. Tolson, We are in receipt of your CFPB complaint regarding your Money Network card. We have reviewed your dispute, and a chargeback has been sent to the merchant for proof of transaction. The merchant has until March 18, 2024, to respond to the dispute and send a rebuttal with transaction details. Once we receive their response it will be reviewed, and you will be notified of the final decision. In the meantime, a provisional credit has been issued on February 29, 20224. If you have any questions in the meantime, please do not hesitate to contact Money Network Customer Service at 888-913-0900. Thank You, Fiserv

Customer Rebuttal

3/7/2024

Claim was paid out thank you

3/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $82.00 Amount Settled: $0.00

Customer Complaint

2/1/2024

Money network has been holding on to money passed the 31 calendar days, despite prior evidence the hotel voided their deposit. They also tried to keep money voided from an online Walmart purchase. Resolution Sought Get penalized. Shut down.

Company Response

3/1/2024

Company states; Thank you for bringing your concern regarding your Money Network card to our attention via complaint from the Business Consumer Alliance. On January 29, 2024, Money Network received a request to void to void the transaction. You were advised of what we needed to release the pending authorization before the 30 days. The transaction has since dropped off as it has hit 30 days. While we believe this resolves your concerns, nevertheless, do not hesitate to contact Money Network Customer Service at 1-888-913-0900 if you have any additional questions.

Customer Rebuttal

3/3/2024

I provided adequate proof from the hotel. This was not the first time a transaction was being held without cause. The hotel verified they cancelled the charge. It does not resolve my concerns as it could happen again at any time.

Company Final Response

3/6/2024

Mr. Grant, Authorization holds can take up to 30 days to drop off from the card if the sale is not processed. In the case of the hotel, what was provided was the hotel receipt. What was needed was a request to remove the hold written on company letterhead of the hotel and and signed by someone at the hotel. As that was not received the hold remained till the timeframe passed and it dropped off the card. Thank You, Fiserv

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