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Fiserv, Inc. complaints

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255 Fiserv Drive
Brookfield, WI 53045 | Get Directions

(866) 387-5146

http://www.fiserv.com

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Total Amount in Dispute:
$7,900.00

Total Amount Settled:
$0.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

6 complaints against Fiserv, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against Fiserv, Inc.

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4/24/2025

RESPONSE: No response term selected Amount in Dispute: $1,635.14 Amount Settled: $0.00

Customer Complaint

4/10/2025

I can't reach a live person. I sent a certified copy of mail requesting my money as they claimed they'd send it via check. I've been waiting over a month. Still no check. Resolution Sought Send me the disability money they owe me of 1635.14

Company Response

4/11/2025

Thank you for bringing your concerns regarding your California EDD account to our attention. Our records reflect that the card had a remaining balance of $1635.14 and was in an active status. We do not show any request for a check to be issued. Nevertheless, we have closed your account and issued check (no. 601851132) for $1635.14 to the address on file. Please allow 10-14 business days for delivery. We trust that we have addressed your concerns but if you have any further questions, please reach out to Money Network Customer Service at (800) 684-7051.

2/12/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,040.00 Amount Settled: $0.00

Customer Complaint

1/21/2025

The worst experience I ever had I had to file an FMLA due to my mother's terminal illness. My first payment of $2040 was misplaced. I've been fighting with them since July 20 24 going back-and-forth between them and the EDD they're incompetent. Don't know what they're doing And are no help at all. As of 1/17/2025 still no response I have reached out to Governor Newsom's office. They reached out to EDD in regards to my issue. Resolution Sought I would like to see that the Fmla cases are handled a little more better than what they are. I would like to receive my back payment of $2040.

Company Response

1/31/2025

Thank you for bringing your concerns involving the EDD direct deposit payment to our attention. Money Network facilitates payments for the EDD direct deposits, the state is the originator, and you will need to contact the California EDD to resolve your concerns. The CA EDD can be reached at the following: EDD Fraud Hotline at 1-800-229-6297. When you reach you the CA EDD, please provide them the trace numbers for the transaction. The payment to Bancorp Bank on August 30, 2024, was for the amount of $2,040.00 and the associated trace ID is 474656. If you have any additional questions or concerns for Money Network, please contact Customer Service at 1-800-684-7051. Thank you, Fiserv

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