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Fitbit complaints

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199 Freemont Street 14th Floor
San Francisco, CA 94105 | Get Directions

(877) 623-4997

http://www.fitbit.com

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Total Amount in Dispute:
$1,335.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Fitbit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Fitbit

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2/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $129.00 Amount Settled: $0.00

Customer Complaint

1/11/2025

Bought fitbit Charge6 to replace previous broken fitbit versa 2. Won't charge orvturn back on. They said it's past the warranty and I can purchase a new one from them at a discount. I had my previous fitbit for 4 years. It still charges. It still works however band Won't stay attached. This was supposed to be better and it has horrible reviews for not charging. Very disappointed in the product and customer service from fitbit was unhelpful. I will never purchase anything from Google. They have no liability for anything Resolution Sought Charge6 fixed! If they sell the devices they should sell replacement chargers.

9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $128.17 Amount Settled: $0.00

Customer Complaint

8/28/2023

I purchase a new Fitbit off the Amazon website. It crashed within the one year warranty period which is happening with many Charge 5 trackers. Fitbit says they will not honor the warranty because it was not purchased through an authorized dealer. Amazon failed to mention that purchasing the watch through a seller on their platform would nullify the warranty. Resolution Sought Either Fitbit or Amazon fix or replace the watch.

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