FitnessBlowout.com reviews

canceled order

I purchased a bowflex t5 for 799.00 in mid-June. I never received item so I canceled my order. I then contacted my credit card company to cancel payment. A couple of days later I got a nasty e-mail for Jim Rosen, President of Fitnessblowout.com/ Fitness warehouse 4 Less Jim Rosen Jul 26 (3 days ago) to me Karen, Your refund request was submitted after we received your email below. It takes approximately 5-10 business days for refunds to be issued and appear on your account. It is quite disturbing that you contacted your credit card company considering your refund was being processed by our accounting department and you made no further attempt to email. Our Legal Department views your dispute with your credit card company as a hostile action as I don't see any emails requesting status of the refund following your 7/18 request. Your action now makes a very simple refund much more complex and messy. First of all, you have not won the chargeback. Your bank returns the funds during the dispute process until a final decision is rendered. If we receive notification from our bank of a dispute, our Legal Department will stop the refund back to your card and vigorously defend our policies because of the action you chose to take. They will also report your account to all three credit bureaus Experian, Equifax, and TransUnion which will adversely affect your credit rating and require you to satisfy this matter prior to being able to obtain credit, refinance a loan, or obtain a credit card. I'm sorry you chose this hostile path but if you want to avoid the above, I will instruct my Legal Department to not take further action and speak to Accounting tomorrow morning to confirm status of your refund, conditional on you calling your credit card company and withdrawing your dispute. If you don't confirm immediately that you have withdrawn the dispute, I will be forced to stop Accounting from processing your refund and all bets are off. You can text my cell phone 310-505-4888 with further correspondence as I am behind on emails. We can close this matter tomorrow or escalate, it's up to you. Jim Rosen President "Celebrating 30 Years!" 800-348-4537 ext. 201 800-FIT-4-LESS I do not like being threatened for something I paid for then did not receive. His attitude & customer service is the worst.

Beware their "Lifetime Warranty"

Take special note of the number of complaints regarding their failures to agree to perform according to their contract as it is a major complaint. This company does not post their warranty on their website, you have to call to "hear" it. After attempting to utilize this warranty, I got what everyone else gets, sorry that's not covered. Beware.