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Five Star Chevrolet complaints

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2199 David McLeod Blvd
Florence , SC 29501 | Get Directions

(877) 468-9503

http://www.fivestarflorence.ne...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Five Star Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Five Star Chevrolet

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I had bought a used car on Thursday 02/22/2024 and when I test drove there were no problems and I bought the car and left around 7:03pm. It's a 2014 Ford Taurus, there were no lights on the dash. No issues. UNTIL I returned home around 8pm and my check engine light came on. I went to leave the next morning and my car started to delay starting, it's a push start. And it takes around 5 seconds or more of it trying to crank. Then it will. I went to advanced auto parts to get the code ran, and they printed the paper and it shows it's for my catalytic converter. I called the dealership and spoke to the salesman, and the general manager. They informed me that because it's a used car "as is" that there is nothing they can do. That I will just have to pay to get it fixed. I am a mother of a 1 year old. And I need a reliable vehicle. The car itself was $8000 and after fees I paid exact $9,456.68 and I do have the receipts. And paperwork. I love this car but I feel I was done wrong when sold. The code had to have been cleared prior to buying. And it really disappoints me that the dealership will not help me. And resolve the issue. Resolution Sought I would like them to completely fix my car! I should not have to pay out of pocket thousands of dollars for something they did wrong.

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