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Five Star Ford of Warner Robins complaints

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900 Russell Parkway
Warner Robins, GA 31088 | Get Directions

(833) 576-6302

http://www.fivestarfordga.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Five Star Ford of Warner Robins closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Five Star Ford of Warner Robins

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4/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

The service center was supposed to fix two interior cosmetic issues (broken sunroof headliner/broken passenger door handle). It took 2 weeks to fix the headliner and I am still waiting for over a month's time for the door handle, which is on back order. They ordered the driver door handle by mistake at first, then declined me as a customer for what they believed was me being rude. They're saying the door handle will be delivered to my address and I am to figure out how to fix it on my own. At peak frustration after finding out they ordered the wrong , and not raising my voice, one of their employees said "something is wrong with that guy" three separate times… to my face. I felt insulted and the business continued to dodge my attempts to find out more about the situation. Resolution Sought I'm not sure what outcome is best, I believe that Five Star thinks they can practice business however they choose and them hearing from the BBB in some sort of way might prevent future customers from having the frustration I have.

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