Find a reputable business?

Complaints and Resolutions

Five Star Ford Stone Mountain complaints

Read Complaints File Complaint View Full Report

3800 Highway 78 W
Snellville, GA 30039-3935 | Get Directions

http://www.fivestarfordsm.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Five Star Ford Stone Mountain closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Five Star Ford Stone Mountain

Sort by

10/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

I have a 2019 Ford Ecosport that I purchased and always get serviced at this dealership. On August 23,2021 a light came on indicating something was wrong which it was because it wasn't allowing me to pick up speed. I immediately contacted the dealership. I was told to bring the car in so they could look at it. Once they looked at it I was told that they saw no light but it did read a code saying something was wrong with the turbo. I told them to fix it. I was told that because there was no light on the dashboard to just bring it back if the light came back on or give me problems. The next day the light came back on and I couldn't drive my car. I was told that they wouldn't be able to get to my car for about a week or two. Once I brought it back in on September 1,2021 I didn't get a response back until I contact them and I was told my car needed an engine. I wasn't to happy about that. I asked about giving me a loaner. Was told they have no loaners. I contact them on September 7,2021 asking again about my car. I was told they have to wait on the adjuster to come out and approve for the engine to be put in. It's been almost a month and I still have no car, no one contacts me unless I contact them. And I feel that they sold me a bad car. I've been having problems with this brand new car since I got it. Resolution Sought They can at least give me some type of loaner until they can give me back my car. And they can contact me about what's going on not keep me waiting and guessing what's wrong or cheat could happen next.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile