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Five Star Metal Buildings complaints

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PO Box 1186
Toast, NC 27049 | Get Directions

(844) 308-9705

https://www.fivestarmetalbuild...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Five Star Metal Buildings closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Five Star Metal Buildings

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9/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/7/2025

This would be the second time they came out to install me a new garage door the first time they gave me the wrong door plus it was all dinged up and scratched up so I called them and they assured me that I would get the do I ask for which is the garage door that came with the garage that locks from the inside so I called them and now I got to reschedule again to get the door I asked for which is going to be 5 to 6 months down the road I am tired of calling and trying to get this right I just want my garage door that I paid for that came with the garage that's all Resolution Sought I would like them to give me the same garage door the first time I purchased the building

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