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Five Star Pliumbing Heating Cooling complaints

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3385 Brushy Creek Road
Greer , SC 29650 | Get Directions

(864) 306-4898

https://www.fivestartoday.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Five Star Pliumbing Heating Cooling closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Five Star Pliumbing Heating Cooling

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10/19/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/23/2022

1) I am a senior living on social security in Taylors SC. 2) five star cooling and heating co. Damaged my cooling system in order to sell me a new system with a value of $ 16,000. 3) basicly five star cooling charged me a service charge for a sales pitch and, then switched the wiring on the capacitor to make it look like my system would no longer run. Also said that the frion which my system runs on was no longer being sold . 4) as a women in my seventies i sat here is my house in the sweltering heat for 4 weeks trying to figure out how i was going to come up with that amount of money to replace my heating and cooling system which is what they said i was going to have to do. 5) so i got a second service company to look at my system. Thank god they were honest people and they repaired my unit for $300. Resolution Sought I REPORTED THIS TO THE CUSTOMER SERVICE WOMEN AT FIVE STAR COOLING. SHE ASSURED ME THAT THEY ARE INDEED A FIVE STAR COMPANY. SHE SAID SHE WAS SORRY THAT HAPPENED AND SHE WOULD REFUND MY SERVICE CHARGE. NEEDLESS TO SAY SHE HAS NOT REFUNDED MY MONEY. THEY ARE CROOKS ALL OF THEM !!! THERE IS NOTHING FIVE STAR ABOUT THAT COMPANY.!!! I WANT MY MONEY BACK AND I WANT THE PUBLIC TO BE MADE AWARE OF HOW I WAS TREATED AND CHEATED BY THIS COMPANY.

Company Response

10/5/2022

Company states: On 8/11/22, Five Star sent a service tech to customer's home due to it was not blowing any air. When tech arrived, the unit is 21 years old with out of date refrigerant. Five Star recommended replacement due to the age of the equipment and R-22 refrigerant is now obsolete. Customer only paid Five Star a $49.00 dispatch fee at the time of service. This dispatch fee was promptly refunded on 8/30/22 when customer contacted us regarding her dissatisfaction. This was refunded the same day, 8/30/22 back to the credit/debit card customer paid with. It can take 5-7 business days depending on customer's credit card/bank company to reflect back into their account.

Customer Rebuttal

10/7/2022

The age of my system has nothing to do with anything. The fact is they crossed the wires up so it would look like My system was unfixable. And then tried to sell me a new system. That's dishonest, right!!!. Who would do that to a senior??? (5 Star Heating and Air would do that RIGHT.) She did refund my money.

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