Five10 Hotel complaints

I booked a room at Five 10 Hotel in Hot Springs. Confirmation number: 4566018225 Pin: 0324. For May 4th and check out on May 5th. At arrival could not get in with directions of owner on booking.com. I contacted property and waited for response. Property owner got back with me and said use same code for other door down the sidewalk. I tried other doors went to unit 11. Walked in room air conditioner not working properly even with it on 69 room was humid and smelled like smoke. I did a walk through in room and entire room smelled like smoke. I stepped out room and stepped back in to be sure smoke was in room and not in hall too. It was only in room. I contacted owner who did not take responsibility of checking room before booking them and abiding by its advertisement of smoke free hotel. At 4:36pm after owner tried to give me a room ext to the smoke filled room not thinking smoke travels through vent. I felt sick and tired from smoke exposure due to having severe asthma and not having anyone near by in case of medical emergency. I told owner I was leaving and contacting booking.com for a smoke free room. However, booking.com dropped my call and I couldn't get through to a live person. I drop home and had to take a breathing treatment from the smoke exposure. I was sick most of Sunday trying to recover. I want a full refund and for this hotel to be monitored so this doesn't happen to anyone else. I have copy of our conversation in text online if needed. Resolution Sought Full refund and for rooms to be checked before booking to ensure smoke free. Even with a self service hotel you expect on arrival to have a smoke free room which was advertised online. It was an awful experience to drive to relax and leave sick. After hour after I left a cleaner was said to have been sent. Owner was careless concerning health of those who need smoke free environment. It was too hot to be without air conditioning also. I didn't trust staying there after getting sick and was alone

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