Find a reputable business?

Complaints and Resolutions

Flagship Credit Acceptance complaints

Read Complaints File Complaint View Full Report

PO Box 965
Chadds Ford, PA 19317 | Get Directions

(800) 327-8543

http://www.flagshipacc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$21,618.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Flagship Credit Acceptance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
2	Unanswered

5 complaints against Flagship Credit Acceptance

Sort by

2/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

1/26/2026

We are so exhausted with Flagship Resorts. The resorts are terrible, and the value is just bad. We have been owners for years, and we have watched the amenities get worse and worse while the fees keep going up. It is impossible to book the rooms we want unless we plan years in advance. We have tried everything to resolve this amicably. We filed a complaint with the BBB, but Flagship just denied it and refused to help us. After that, on November 10th, we sent a personal email directly to their VP, hoping he would address the legitimate needs of his paying owners. He completely ignored us. We never got a response. We cannot tolerate this nonsense any longer. It is really difficult to justify paying for a "membership" that we can't use and for a company that ignores us when we ask for help. We want to be done with this. Resolution Sought We want someone with Flagship to cancel this contract! At the very least, they should respond to us!

5/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I am right in you because I got to use car. And I live in the state of louisiand the highest annual percentage is 21.85. Flagship is charged me an annual percentage of 29.99. On a vehicle that I didn't even want to begin with. The vehicle I wanted. They said I couldn't have it. The Carlock's name is. Arroway Pre-owned. 453 state Rte 531 Minden LA 71055. 318 6399511 . I don't think it's right that I Should have to be charged so much on a vehicle. That I didn't want the manager at the car lot. Said I could trade it in in September October. There is going to be no way. I'm gonna be able to do that. I ask my son cause he works at a major car lot. Toyota dealer, he said it'd be another year or so. So get lied too. Please, help. My main goal is to get into a car that I wanted. Resolution Sought Lower the annual percentage. And if I'm gonna be making payments, I'd like to be put into a car that I, want . since it don't look like I'm gonna be able to trade this one in in September or October the they gave me that I don't want.

Company Response

4/17/2024

Flagship conducted a thorough investigation and responded directly to the customer

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile