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Flagship Credit Acceptance complaints

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PO Box 965
Chadds Ford, PA 19317 | Get Directions

(800) 327-8543

http://www.flagshipacc.com

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Total Amount in Dispute:
$16,013.00

Total Amount Settled:
$0.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Flagship Credit Acceptance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
2	Unanswered

7 complaints against Flagship Credit Acceptance

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5/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I am right in you because I got to use car. And I live in the state of louisiand the highest annual percentage is 21.85. Flagship is charged me an annual percentage of 29.99. On a vehicle that I didn't even want to begin with. The vehicle I wanted. They said I couldn't have it. The Carlock's name is. Arroway Pre-owned. 453 state Rte 531 Minden LA 71055. 318 6399511 . I don't think it's right that I Should have to be charged so much on a vehicle. That I didn't want the manager at the car lot. Said I could trade it in in September October. There is going to be no way. I'm gonna be able to do that. I ask my son cause he works at a major car lot. Toyota dealer, he said it'd be another year or so. So get lied too. Please, help. My main goal is to get into a car that I wanted. Resolution Sought Lower the annual percentage. And if I'm gonna be making payments, I'd like to be put into a car that I, want . since it don't look like I'm gonna be able to trade this one in in September or October the they gave me that I don't want.

Company Response

4/17/2024

Flagship conducted a thorough investigation and responded directly to the customer

3/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

2/27/2024

Consumer states; I am deal with a company called flagship. They are doing everything they can to keep charging me more interest. I have been approved since November with a credit for refinancing. Flagship has sent over the wrong account number and per deum so many times. They have stalled this refinance process 100%. They are the worst lending company and is are out to cause issues and collect as much money as possible from customers. Flagship credit is a company that fraudulently keeps customers from getting away from them. Resolution Sought Consumer states; I want them to address this matter stated above.

Company Response

3/12/2024

To Whom It May Concern: Flagship received correspondence from your office in connection with a consumer complaint filed by Ms. Grogan. Flagship conducted a thorough investigation and responded directly to the customer on March 12, 2024.

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