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Flagship Ford complaints

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850 Fern Drive
Baldwin, WI 54002-5127 | Get Directions

(715) 220-4473

http://www.flagshipford.com

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Total Amount in Dispute:
$3,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Flagship Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Flagship Ford

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11/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,100.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

They gave me a car that was under Lemon Law without me knowing, it has a faulty battery, and they are refusing to help me with it. Resolution Sought Take back the vehicle that they sold me.

Company Response

11/15/2023

I have attached the documentation (provided to BCA for review) that Merissa signed with us, and we sent her all the original paperwork as well at the time of sale. She drove over an hour to purchase the vehicle from us because we were the best priced due to being a buyback, and we clearly had that advertised and explained to her the cause of the issue. I believe that she was mainly upset due to her apartment not having access to charging for electric vehicles, and range not what anticipated in a colder climate. Our staff is trained to do their jobs with integrity and make sure that everyone has a great experience. Merissa was very excited about her purchase and had a great experience with her salesperson. She stated that she wanted the vehicle because she saw one on the highway and thought it looked sharp. It was after driving for a couple of days that she realized these issues. Our staff is not at fault for the lack of research on her end.

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