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Flagship One, Inc complaints

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19 Wilbur Street
Lynbrook, NY 11563 | Get Directions

(516) 766-2223

http://www.fs1inc.com

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Total Amount in Dispute:
$2,441.00

Total Amount Settled:
$0.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against Flagship One, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against Flagship One, Inc

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1/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/19/2023

A tipm was purchased from this company for my 2011 dodge avenger and they sent a defective part so I was asked to return the part back and they would test the part I sent and then determine if that part could be fixed or if a replacement needed to be programmed and sent to me they made me wai a month and during the whole time I was told false information and finally received the part after they said it was inspected programmed and made ready for my car upon receiving the part the fuse or colorful boxes weren't in the unit they're saying they've never heard of this and for me to send them a picture of the part with the missing boxes I have emails stating that they were doing a thorough inspection and replacing procedure and it wasn't that I'm still without my car have missed work for a month and my daughter had to miss work because I couldn't get to her to babysit my grandchildren and I'm still missing work and doctors appointment and can't do anything I really want more than the pet was worth idk if I can even ask for more than the part was worth for pain and suffering and loss of wages du to their mishandling of the situation and also the misrepresentation of what they said would be don and what was actually done Resolution Sought To be given the proper part for my car or to be refunded the amount of the part and an extra 300 for missed wages

Company Response

12/20/2023

We sincerely appreciate you for sharing your experience Karen. We are more than willing to assist you with your concern and our representative has asked for a photo of the part that you received. We understand your disappointment and we want to help you out. As of this writing, we have not received any photo of the part from you, we ask you to send us the photo of the part as soon as possible so we can move forward with a replacement if needed. Lastly, we cannot cover for the extra $300 missed wages that you're asking for since we do not cover any extra fees; kindly check our website for the detailed explanation about the fees we do and do not cover (https://www.fs1inc.com/return-warranty). We hope to hear from you soon Karen. Thank you for your patience.

11/15/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

10/31/2023

The pcm I was sent was broken and didn't work with my car. I sent it back and they refused to refund my money and only give me store credit. I bought a new one from dodge because the one they sent was not in working order abd it was going to be over a month of back and forth. I didn't want to pay multiple shipping and have My car down for weeks. Resolution Sought Refund my money.

Company Response

11/3/2023

Good day Brandon, thank you for stepping forward and letting us know about the concern you have with your purchase. I reviewed your record and it does show that we currently have the unit; your account manager has reached out to you asking if you would like to proceed with the RMA or instead get a store credit. We cannot provide any refund since your order is outside our refund time frame; kindly refer to this link https://www.fs1inc.com/return-warranty. We are waiting for your response and we apologize for any hassle this has caused you. Please let us know how you would like to proceed. Thank you

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