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Flagship Resort complaints

60 North Maine Avenue
Atlantic City, NJ 08401-5518
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(609) 343-7447

https://www.clubboardwalkresor...

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Total Amount in Dispute:
$75,433.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

7 complaints against Flagship Resort closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
7 Unanswered

7 complaints against Flagship Resort

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7/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $9,433.00 Amount Settled: $0.00

Customer Complaint

6/10/2025

My family and I have been struggling under the weight of this timeshare with Boardwalk. Despite paying $162.21 monthly towards a loan balance of $9,433.10 – along with recurring maintenance fees – we can barely make ends meet. While my maintenance fees are covered for now, the new billing cycle in November 2025 looms over us. On top of that, we were previously blindsided by a $700 charge with only one week's notice. This expense wasn't disclosed when we purchased the timeshare, and I was told after calling that it was mandatory. What's also frustrating is how little we can actually use the timeshare. We're allowed one week every other year, yet we're consistently paying out more money than we can afford. It seems unreasonable to keep investing in something we can't use, especially when we can't even afford to go on vacation. This situation has placed us in a financial crisis. The strain has doubled our bills and impacted every area of our lives. My son almost couldn't return to college, and I can't afford to visit my elderly mother. The mounting financial stress has cost us sleep and left us trapped in a cycle we can't escape. I am desperate to cancel this timeshare before the financial burden worsens and my family's hardships multiply any further. Resolution Sought I am asking for Boardwalk to reconsider their denial to allow us to cancel our ownership and provide a resolution so I can finally walk away from this obligation. This situation has become unmanageable.

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10/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,500.00 Amount Settled: $0.00

Customer Complaint

10/2/2024

I am writing to formally express my dissatisfaction and frustration regarding my ongoing attempts to cancel my timeshare with Boardwalk Resorts. Despite numerous efforts to communicate my concerns, I have encountered a lack of support and cooperation from your team. It is disheartening to hear that there is no program in place to facilitate exiting the agreement, and the higher-ups have refused to make any exceptions in my case. The timeshare was presented to me with promises that are far removed from reality. The sales pitch depicted an accessible and financially manageable opportunity, yet it has proved to be neither. Instead, it has become a source of significant stress due to the constant challenges in booking and availability, making it difficult to utilize as intended. I was led to believe that this investment would align with my financial and personal capabilities, but this has not been the case. It is evident that these assurances were merely tactics to secure my commitment. I am reaching out in the hope that you can assist me in canceling this timeshare agreement. This situation weighs heavily on me, both financially and personally, and I urgently need a resolution that aligns with the initial promises made to me. Thank you for your attention to this matter. Is there any way you can help? Resolution Sought My timeshare canceled and the money I have "invested" returned to me.

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