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Flat Rate Tickets, Inc. complaints

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15915 Ventura Blvd PH
Encino, CA 91436 | Get Directions

(818) 697-5207

http://www.flatratetickets.com...

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Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Flat Rate Tickets, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Flat Rate Tickets, Inc.

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8/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $220.18 Amount Settled: $0.00

Customer Complaint

7/2/2021

I purchased tickets for a "Walk Off the Earth" band concert 11-25-19 for a concert on 4-9-2020. Concert rescheduled due to Covid to occur in August 2020, the rescheduled to 2-20-21. Concert canceled 1-23-21, refund promised "within 90 days," never refunded. I have called, emailed, left messages, begged, and pleaded with personnel and they say they "tried" to refund my credit card. Then they stalled saying "did the credit card expire?" They claim they tried "multiple times" to credit my card. I insisted on a paper check, but they still haven't refunded my money. It's too late to dispute it through the credit card company due to Flat Rate Ticket Sales' delays. I'm unable to contact them via email or phone, and now I'm reluctant to give them any more information because I don't trust them. Resolution Sought I want my money back $220.18

Company Response

7/19/2021

We have reached out to the customer. Our system will not allow us to hold credit card information past a certain point. Please have the customer call 818-300-1115 so we can get a new cc number and refund them.

Customer Rebuttal

7/26/2021

I spoke with someone at the number provided on 7-20-21 and they were polite and helpful and said they would refund my money. As of today, no refund has been made. I called and left them a message that this is fraud and they should be arrested for stealing my money and insisting the refund be applied immediately. I received a snarky text in response saying "It takes 3-5 business days depending on your bank. Nobody frauded you." I insist this credit be applied immediately. We are way past the promised "90 days" since January 2021. Please compel the company to refund my money. My next step is to contact the California Attorney General's office.

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