Flavorus, Inc. reviews

Astonishingly bad business practices and ethics

I would definitely be very cautious with employing Flavorus to sell tickets. Not only was the company unable to process orders efficiently, but took forever to respond to complaints and issue refunds. After attempting to purchase two tickets, the website would not load a confirmation page, and instead went to a blank page refusing to load. After checking both my email and bank account - finding no indication of a charge on either - I again tried to order the same ticket. The exact same scenario happened again, no conformation screen or any email regarding my order. I thought I'd wait till the next morning and perhaps this 'glitch' would be fixed. The next morning I find my bank account charged twice, for each transaction, and still no email confirmation. And I wasn't upset or angry at all, it happens with websites and technology, sometimes it just doesn't work out. After reporting the issue to the help team, I received an email saying that the 'refused' to give me a refund for the duplicate order. They said that they were experiencing problems with Gmail and that there could be tickets in the spam folder. After checking and finding both sets of tickets (in emails title suspiciously as 'Order Information'), I asked why they refused to offer me a refund, as obviously, the error in the system (not loading to a confirmation page) and the absence of a confirmation email( issue with their servers) was their fault and not that of the customer. They replied that the 'client' refused refunding such a case. After emailing them back saying that this was unacceptable, I looked online(Twitter & Facebook) to find that other individuals had encountered the exact same issue and were also refused a refund. It seems that Flavorus was completely aware of the glitch in the system and was continuing sale of tickets - even when customers were tricked into buying a second or even a third set. This is completely unacceptable business practice from a company that sells its services to the public. I have used ticketing services for hundreds of events, week after week, all over the US and abroad. Any company that has faults with its services is - and has on many occasions - issued refunds to those affected. Flavorus is refusing to do so and continues to profit off of the glitches in its system. I urge any event company that is thinking of using Flavorus services to reconsider and use accredited and established names like Ticketfly and Wantickets. I have accumulated proof - images, emails and charges - and hope to resolve the matter with my bank, and if not settled, then through litigation. Buyer beware - Flavorus will keep falsely mislead you and keep your money